Cookie Policy

Last updated: January 15, 2025

Summary: Like most websites, SmartFence uses cookies and similar technologies to provide and improve our services. This policy explains what cookies are, how we use them, and how you can control them.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies allow websites to remember your actions and preferences over time, so you don't have to re-enter information whenever you return to the site or navigate between pages.

2. How We Use Cookies

We use cookies for several purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

  • Authentication and security
  • Session management
  • Load balancing
  • User preferences (language, region)

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Google Analytics for usage statistics
  • Page views and navigation patterns
  • Time spent on pages
  • Error tracking and debugging

Functionality Cookies

These cookies enable enhanced functionality and personalization.

  • Remembering your preferences
  • Customizing content based on your behavior
  • Providing chat support features

Marketing Cookies

These cookies track your online activity to help deliver more relevant advertising.

  • Tracking ad campaign effectiveness
  • Personalizing marketing messages
  • Retargeting visitors who didn't convert

3. Third-Party Cookies

We use third-party services that may set cookies on your device:

  • Google Analytics: For website analytics and performance monitoring
  • Google Ads: For marketing and advertising purposes
  • Facebook Pixel: For social media advertising and tracking
  • Payment Processors: For secure payment processing

These third parties have their own privacy policies and we recommend reviewing them to understand how they use your information.

4. Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until you delete them

Most of our cookies are session cookies. Persistent cookies are used primarily for remembering your preferences and improving your experience.

5. How to Control Cookies

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • See what cookies you have
  • Delete existing cookies
  • Block some or all cookies
  • Set preferences for certain websites

Here's how to manage cookies in popular browsers:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

⚠️ Important: Blocking all cookies may prevent you from using certain features of our website, including logging in and accessing your account.

6. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting not to be tracked. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your privacy choices and provide options for controlling cookies as described in this policy.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

8. More Information

For more information about how we handle your personal data, please see our Privacy Policy. If you have questions about cookies specifically, the following resources may be helpful:

Contact Us

If you have any questions about our use of cookies, please contact us:

  • Email: privacy@smartfence.com
  • Phone: 1-800-SMART-FN (1-800-762-7836)
  • Address: 123 Business Ave, Suite 100, San Francisco, CA 94107