Privacy Policy

Summary: At SmartFence, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data. We never sell your personal information to third parties.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and billing information when you create an account.
• Lead Data: Information about your customers and leads that you input into the SmartFence platform, including contact details, project specifications, and estimate data.
• Usage Data: Information about how you use our service, including access times, pages viewed, and features used.
• Communication Data: Records of your communications with our support team and feedback you provide.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the SmartFence platform
• Process your transactions and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data storage, and analytics.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• With Your Consent: When you explicitly authorize us to share specific information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data centers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as required by applicable law. When you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or compliance purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@smartfence.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. For more details about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@smartfence.com
• Phone: 1-800-SMART-FN (1-800-762-7836)
• Address: 123 Business Ave, Suite 100, San Francisco, CA 94107